This webinar focuses on the delivery issues that health care administrators face in providing language access for recently arrived refugees. Co-sponsored by the National Council on Interpreting in Health Care (NCIHC).

This webinar provides an introduction to the Culturally and Linguistically Appropriate Services (CLAS) standards, issued by the DHHS Office of Minority Health. Case studies highlight Community Partnerships, Health Literacy and Client-Centered Care.

The U.S. DHHS Health Resources and Services Administration’s video How Effective Healthcare Communication Contributes to Health Equity  presents the 3 factors of healthcare communication: health literacy, cultural competency, and linguistic competency.

The National Health Law Program released the report How Can States Get Federal Funds to Help Pay for Language Services for Medicaid and CHIP Enrollees? This resource helps states to evaluating best practices for setting up language services reimbursement and details federal funding options and technical requirements.

The Office of Refugee Resettlement, in collaboration with the Office of Civil Rights, has developed and posted a training video “Title VI of the Civil Rights Act of 1964: Implications for Persons who are Limited English Proficient.“

Developed by the California Endowment
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Developed by the National Council on Interpreting in Health Care
Glossary of Terms – PDF

Selected citations for Language Access literature